Help desk and Ticket Management
Odoo Helpdesk is designed to increase the productivity of your team. Create your SLA rules and let Odoo handle the rest. At various stages of ticket resolution, automate emails or actions. Create dynamic email templates to automate common responses. With a single click, you can escalate tickets to your manager. Invite experts to participate in a live discussion. For instant responses, use canned responses in live chat. Check the status of a ticket and get an instant overview of your team's workload based on your custom tailored SLA rules.