Helpdesk and Ticket Management
Odoo Helpdesk is designed to increase the productivity of your team. Create your SLA rules and let Odoo handle the rest. Automate emails or actions at various stages of ticket resolution to streamline your support workflow.
Automated ticket routing based on SLA rules
Dynamic email templates for common responses
Live chat with canned responses for instant replies
Team Performance
Get instant overviews of your team's workload and performance
Expert Collaboration
Invite specialists to participate in ticket resolution
Escalation
One-click escalation to managers when needed
Real-time Tracking
Monitor ticket status and SLA compliance in real-time